ordered Iphone 8 screen freezes all the time very frustrating

[Lutes2018]

Tried to submit a ticket, ordered an Iphone 8 that was supposed to be in great condition. Not so much the screen freezes on it all the time. What a ridiculous platform, how do I get this ticket to submit or is it just rigged that way so you can't and not get any help or be able to return or use the supposed 1 year warranty. Only received the phone 2 days ago and set my son up on public mobile with it as I have been a customer for several years and had no issues with the service. First time ordering a phone though won't do it again.

[Lutes2018]

Thank you!

[Lutes2018]

Thank you

[esjliv · Accepted solution]

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@Lutes2018 wrote:

It will not submit, I have entered all info and still will not submit

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@Lutes2018 - are you first logging in with your Community Account credentials, and the later it may ask for your My Account credentials.

If still issues, choose the 2nd method in the above link to submit a ticket.

Here is the link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[PublicMobPhone]

I have the same problem with a refurbished iPhone 8+. Supposed to be in great condition too. It's so much work to get any answers from Public.

[Lutes2018]

It will not submit, I have entered all info and still will not submit

[esjliv]

What was your issue with submitting a ticket @Lutes2018 

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

See information on CPO here:

https://www.publicmobile.ca/en/on/get-help/articles/certified-pre-owned-phones

https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

[Handy1]

@Lutes2018  You need supports help 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

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