one-time BONUS $10 credit

[leo_bl]

Hi there,

I didn’t receive a one-time BONUS $10 credit! It was on my profile website last 30 days but It didn’t applied on my last payment.

[amitbhagat]

@leo_bl check your payment card transactions to confirm the debit amount 

[computergeek541]

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@leo_bl wrote:

Thank you for your help! 

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Solutions are marked to help others with the same issue and to recognize others for helping. I have unmarked the above post.

[HALIMACS]

For your own personal comfort in this, check your payment card transactions to confirm the amounts. 

[leo_bl]

Thank you for your help! 

[Anonymous]

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@leo_bl wrote:

It is on the list of the credits on Feb 14th  but it is not clear if applied on the balance. 

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Why else would you have only paid an additional dollar for your renewal? Everything flows in and out of Available Funds. Credits and rewards go in. Add-on purchases and renewals go out. If the system needs more money at renewal then it goes to the payment card for the excess required.

[HALIMACS]

@leo_bl 

Giving your last automatic payment was only $1, how was the other $14 paid?

It seems pretty certain that you received that $10 credit toward your renewal amount.

If I had to guess, your first payment to public mobile on activating would have been $15 plus your tax rate. Your second payment to public mobile would have been $1 plus your tax rate. That is what would be expected for someone activating on the $15 plan when auto-pay was set up.

[leo_bl]

The list is confusing 

[leo_bl]

It is on the list of the credits on Feb 14th  but it is not clear if applied on the balance. 

[computergeek541]

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@leo_bl wrote:

Date Transaction Type Credit (Payments) Debit (Charges)    Balance

Mar 15, 2021	100 Minutes Canada-Wide Talk/100 MINUTES d’appel au Canada		$5.00	$0.00
Mar 15, 2021	30-day plan/Forfait de 30 jours		$10.00	$5.00
Mar 15, 2021	Automatic Top-Up/Réapprovisionnements auto.	$1.00		$15.00
Mar 15, 2021	AutoPay Reward	$2.00		$14.00

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I believe that you've already recevived your $10 credit and that it has already been used for a renewal.  The reason I think that has to do with the fact that you were only charge $1 for your renewal.  This means that there was already $14 in your Public Mobile account balnce. $10 would be from the one-time credit for being referred, $2 for autopay that gets given to you after activation, and a second $2 activation for your first renewal. Everythign looks fine to me and all indications points to you have already being given and having used the $10 credit already.

[Anonymous]

 @leo_bl : Further back too from when you started. Somehow, you got into Mar 15 with a $14 balance.

Edit: yes...If you chose autopay at activation then you get a $2 credit up front. If you used a referral code at activation you get a $10 credit usually overnight. So that's $12. Then continue with your Payment history shown.

[HALIMACS]

@leo_bl 

Your automatic Top-Up was only $1 - it certainly looks like you received the $10 credit towards your most recent renewal.  The other $4 in rewards were likely for the first and second $2 credit for AutoPay Rewards.

For confirmation of what was charged to your payment card, look at your payment card transactions.

[HALIMACS]

Please post these two items,  @leo_bl :

1. Your available balance showing on the self-serve landing screen
2. Your transaction history for the past 60 days
3. Your My Rewards section of the self-serve screen

[leo_bl]

Date Transaction Type Credit (Payments) Debit (Charges)    Balance

Mar 15, 2021	100 Minutes Canada-Wide Talk/100 MINUTES d’appel au Canada		$5.00	$0.00
Mar 15, 2021	30-day plan/Forfait de 30 jours		$10.00	$5.00
Mar 15, 2021	Automatic Top-Up/Réapprovisionnements auto.	$1.00		$15.00
Mar 15, 2021	AutoPay Reward	$2.00		$14.00

[computergeek541]

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@leo_bl wrote:

It has been given to me but It didn’t applied to my last payment.

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Are you saying that you still have $10 in your account balance?  

[leo_bl]

It has been given to me but It didn’t applied to my last payment.

[Anonymous]

 @leo_bl : Can you post a screenshot of your Payment history from here? What is your Available Funds balance? Renewals will always come out of Available Funds after rewards are converted. That $10 credit would have been in Available Funds before renewal.

[computergeek541]

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@leo_bl wrote:

Hi there,

I didn’t receive a one-time BONUS $10 credit! It was on my profile website last 30 days but It didn’t applied on my last payment.

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Were you referred by someone and did you use that person's referral code during activation?  The $10 credit for that should have been given to you within 72 hours.