number transfer to another carrier

[rezgarabzadeh]

I am about to leave PM and I got a new sim on freedom mobile. They sent a message to PM requesting number porting. Then I tried to authorize the transfer via the chathot. The bot said I will be receiving an SMS in 90 mins to authorize the transfer. However, I never got that SMS. Tried several times and all failed. Unfortunately, PM customer service never respond and I am very frustrated. I have no idea what to do. So, sad! 

Thanks, 

R

[Handy1]

@rezgarabzadeh  Yes you need to make sure your PM account is active and leave PM Simon the phone and reply YES to the confirmation text to port . You need freedom to re trigger the port request if you missed the 90 min window to reply YES 

[softech]

@rezgarabzadeh 

You have submitted your port request with your new provider Freedom already??  are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting,  please open ticket with PM support using this direct link:  https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out  )