Need a PUK Code

[KV01]

Hi,

I have been lock out from my SIM card and required a "PUK Code". Please help

[softech]

@KV01 

depends on the ticket volume, but they usually reply within an hour or two.  But since it is close to 10PM, they likley won't reply till tomorrow morning.  If you don't receive anything by noon, send them another message

And remember, check your community inbox for their reply

[KV01]

Hi, I opened a ticket a few minutes ago. When can I expect a response? Also thank you for your help.

[softech]

---

@KV01 wrote:

Im using an iPhone.

Message: "Enter PUK. Your SIM canot be accessed. Please call your carrier to obtain your PUK code. 10 attempts remaining".

I have submitted a ticket.

---

@KV01 

yes, that is the sim card PUK that PM support would be able to provide.  Please open ticket as advised above

[KV01]

Im using an iPhone.

Message: "Enter PUK. Your SIM canot be accessed. Please call your carrier to obtain your PUK code. 10 attempts remaining".

I have submitted a ticket.

[Handy1]

@KV01  Submit ticket with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[softech]

@KV01 

you sure you are looking for a sim card PUK ?

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier help unlocking it.
           (Sorry, for this particular issue, PM support would not be able to help)