number porting failure

[ErikR]

I tried to port my number and received this error message via text.

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

No one has reached out. Can you please tell me e how to fix this?

[MikeKolcun]

I am having the same porting issue.  Opened a ticket yesterday, and have not had anyone contact me, or update the ticket.  How can I get this resolved? thanks

[Modupeola]

Could you please send the number to me too? I got the same message.

[hairbag1]

@ErikR 

click on the highlighted envelop icon on top right side of this page..I sent you a message with a number to call for port help.

[Dunkman]

@ErikR 

I will private message you the Telus porting number.  Only can be used for porting issues.  Check your private message inbox.  Envelope icon on upper right corner of website.