not recieving reward points for refer a friend

[mpetro1]

I referred my daughter back in april 2023. After several unsuccessful attempts contacting public i finally was able to get help from a CS agent in August 2023. She said i would start receiving the points but still, over 2 months later i still have not recieived the 1 point every months. I can't seem to recontact CS agent. Can someone please refer me. 

[mpetro1]

thank you for the link. i submitted it but didn't hear back. are they closed for the weekend?

[hTideGnow]

hi @mpetro1 then you submit the ticket and ask agent to check and add missing points back

[mpetro1]

yes my daughter received her $10 credit in August

[mpetro1]

okay do i reply to the old discussion or do i start a new message

[hairbag1]

@mpetro1 

contact a CSA using this link...ask to have your file escalated as it's been on-going for weeks...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @mpetro1 she ever got the $10 credit in her My Account?

Ask her to submit a ticket for you and herself and ask agent to check 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

@mpetro1 

hopefully you kept the thread of discussions with the customers support agents in your private message box

Contact them again and refer to the original messaging.

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.