non-working voucher

[geogeo77]

 Bought a 40$ voucher 20 hours ago and it wont accept it. This is ridiculous,now my account is suspended and I have no phone on my birthday like wtf public mobile...makes me feel like switching provider

[yourmohsin]

@hairbag1 

@CS_Agent 

The reply by hairbag1 cannot be solution of the payment issue. 

Suggesting credit card is not the solution to non-payment by voucher. 

Neither is contacting the moderators every time. 

Both are the worst case scenarios when you are helpless in payment through vouchers. 

Customers deserv a better solution and answer. 

I hope you got my point...

[kselmak]

I didn't have luck with the prepaid visa gift cards ( maybe something changed in the meantime), but when koho was advertised here by pm i gave it a try and it does work, i used it on 2 different accounts. 

It's so unfortunate that they discontinued $20 referral, but i complained and they gave me code for it, so i can actually invite people with the old promotion and have them receive 20 referral. The new promo is 1% extra cashback for 90 days. I'm not really sure how long will my code work so i don't miss opportunity to offer it:)

[Anonymous]

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@kselmak wrote:

Consider autopay?

They give you 2 off monthly for having it

I sent you a private message invitation to one of them

It's prepaid card not a credit card

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What's this invitation you mention? One can get Vanilla branded prepaid "credit" cards just about anywhere gift cards are sold.

[kselmak]

Consider autopay?

They give you 2 off monthly for having it

I sent you a private message invitation to one of them

It's prepaid card not a credit card

[yourmohsin]

Finally, last night Moderator_team replied my private message and remeeded my voucher. 

I must say, even though the issue is solved for the time being,  I do not want to go throught the same ordeal during next recharge.

[kselmak]

Hi @yourmohsin 

Did you contact the moderators via private message.

Once they duo response you will have to click on verification link and send back the message that you verified.

[yourmohsin]

More than 24 hours and my voucher is not working too. Plan is expired and I am out of connectivity. I am pissed off too and will switch to other telecom. Wasting too much time on recharging voucher, looking around for solution, requesting @CS_Agent  and waiting and waiting without service is not worth to stay with PM.

[geopublic]

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@geogeo77 wrote:

Pharmaprix...5 years now,never had an issue til today

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@geogeo77  I don't think it's the retailer's fault, from the increase in the number of customer complaints it appears to be a Public Mobile issue with their backend systems. Hang in there hopefully they will fix it soon and ...Happy Birthday!! 

[GinYVR]

@kovu104You probably have better traction by making a complaint to CCTS https://www.ccts-cprst.ca/for-consumers/complaints/methods-of-submitting-a-complaint/

Good luck

[yourmohsin]

@kovu104 

@CS_Agent 

Only customers going to suffer and eventually PB may loose some of them. 

[kovu104]

Was told by Shoppers its a Public Mobile issue as I tried 3 different vouchers Macs Circle K and Zehres All Failed and are instant codes NOTHING ON THE RECEIPT IS STATING a wait TIME WHERE IS THE PROCUDURE ON THIS PM a LINK to the Information would be nice. 

IT IS A PM ISSUE END OF STORY

[yourmohsin]

Around 24 hours for me and voucher bought from shoppers is still not working. 

Some members are mentioning that its not PB's fault rather its retairs' fault.

I think this is Public Mobile's fault because they authorise the retailers to sell their vouchers.

[hairbag1]

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@geogeo77 wrote:

Pharmaprix...5 years now,never had an issue til today

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If you tried calling 611 without sucess...take the card back to retailer and ask for replacement / refund. ..but wait untl after you have cake and ice cream !!

[kselmak]

Hi @geogeo77 

Happy birthday

I just sent you a link in the private message to a card you may be interested in.

Cheers

[geogeo77]

thank you 🙂

[geogeo77]

Pharmaprix...5 years now,never had an issue til today

[hairbag1]

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@geogeo77 wrote:

 Bought a 40$ voucher 20 hours ago and it wont accept it. This is ridiculous,now my account is suspended and I have no phone on my birthday like wtf public mobile...makes me feel like switching provider

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BTW...Happy Birthday to you....

[GinYVR]

@geogeo77Where did you purchase the voucher.. it sucks but it is not Public Mobile's fault.. it is the vendor who delays entering the code to PM's main database. I ususally see 7-11 staff enter the code in a seperate machine right away.. they seem to be really quick about it.. but it seems Shoppers take a while. Good luck.

[hairbag1 · Accepted solution]

Don't blame you at all. Sometimes retail sellers of the voucher don't activate them until several hours later...but 20 hours is unacceptable service. Can you make a credit card payment and then get PM to look into your voucher issue later ?

You can send a message to moderators for their input on your voucher problem though....Click this to message them

Please be patient as it could take 48 hours to get a response...usually much less.

Try calling 611 to add the voucher payment to your acct.