03-30-2026 08:03 PM - last edited on 03-30-2026 11:22 PM by computergeek541
My app says incompatible, but my phone has an EID. Please send me the QR code or the SM-DP+ address and Activation Code by email
Solved! Go to Solution.
03-30-2026 08:13 PM
thanks
03-30-2026 08:07 PM
@telmarek What phone do you have? Some phone might not be compatible even it has eSIM. Please use the IMEI checker here
https://www.publicmobile.ca/en/get-help/articles/volte
Or reach out to PM CS agent to confirm
Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
