no signals on my phone

[rosa_zh1]

Hi，I have zero signals on my phone. I couldn’t make  or receive any calls and messages. But I have paid in the method of autopay. 

[BKNS27]

@rosa_zh1 

Try rebooting your phone by powering off (hold down the power button) then reseat the SIM then power back on.

[hairbag1]

If you just activated a new account...have a look to make sure your phone is compatible on PM network.

https://willmyphonework.net/

Is it a new phone or did you acquire it used from someone ?

[darlicious]

@rosa_zh1 

Is there an error message on your phone? What is the make and model of your phone? Are you the original owner? Check if your device has been blacklisted?

https://www.devicecheck.ca/check-status-device-canada/

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Spudster]

@rosa_zh1 

Sign into self-serve, is your service "active"

If so, perhaps there's an outage in your area.

Otherwise, try:

1. powering off, then restart
2. toggle airplane mode off/on
3. reset network connections
4. remove SIM card, then reinsert