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rhondakk
Great Neighbour / Super Voisin

I switched over from Bell Mobility around 7:00 pm last night. It is now 9:00 am the following day and I still have no service

5 REPLIES 5

geopublic
Mayor / Maire

@rhondakk wrote:

I switched over from Bell Mobility around 7:00 pm last night. It is now 9:00 am the following day and I still have no service


@rhondakk  If a restart did not fix the issue then more than likely you account was not provisioned properly and you need to submit a ticket to PM to get you account reset.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

 

 

marimacas
Model Citizen / Citoyen Modèle

Please try to restart your phone, if you were porting your mobile number to PM with an unlocked phone.

gblackma
Mayor / Maire

@rhondakk did you port your number? And was it a landline?  Some land line ports take up to 2 weeks to complete. Can you text/call out. If it's not a land line, what happens when you insert your Bell SIM? Is your phone unlocked?


@rhondakk wrote:

I switched over from Bell Mobility around 7:00 pm last night. It is now 9:00 am the following day and I still have no service


 

Jb456
Mayor / Maire

Does anything work on your phone? Calls text data?

 

What kind of phone do you have? Have you rebooted phone?

 

Did you receive a text from Public Mobile??

 

More details please..

Triguy
Mayor / Maire

Here is a guide about porting.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Dat...

Is your Bell phone# still working ?  If you still need assistance then submit a ticket by clicking on the question mark on the bottom right.

 

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