no service

[Gord_63]

I cannot locate any information regarding my subscription.  I had phone service earlier this morning and now i  and i have no service; not phone, text or date.

[CS_Agent]

Hi Shahab,

Thank you for reaching out. My name is Violette and I am happy to help you.
I'm sorry for the situation! I checked your account and noticed that the port request for your phone number ########## was canceled because it was not authorized within 90 minutes.

In this case, please send us a message when you are ready to approve the transfer, and we will resubmit the request. 

Also, ensure that your old SIM card is still inserted in your phone to complete the transfer.
If you no longer have the old SIM card, you will need to contact your previous provider to approve the port manually.

Best regards,
Violette CS_Agent

Update by @softech : phone number removed as it should not be posted here ( @CS_Agent )

[PMuser15]

Click on "my account" at the top right & it'll open a new tab to your account page. Then click the drop down arrow at the right of "overview" at the top & select "payments" to check your status or "subscriptions & add-ons" to check your current plan.  Also, I had an issue with my phone not working.  It turned out that in my phone settings, I had to turn on "Enhanced 4G LTE Mode" in my mobile network & internet settings which somehow wasn't turned on.

[CSA_PM]

Hi @ esque
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[esque]

if i cant talk to someone. I will cancel service

[esque]

I dont have confirmation if my new account is active or not. The number is ported or not. Can you call me? 

[DarkKnight_1000]

Hey @Gord_63 

First, log in to your Public Mobile app to make sure there are no outstanding charges. Thats also where you can find information about your subscription If that's all good, then next try resetting network settings. I had issues before where I could not receive incoming calls, and resetting network settings worked. To do this, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings for iPhone.

For Samsung, it's Settings > General Management > Reset > Reset Mobile Network Settings.

And if all that doesn't help, consider opening a ticket with Public Mobile:

https://www.publicmobile.ca/en/get-help/articles/submit-a-ticket

[BKNS27]

@Gord_63 

Check to see if there are any outages in your area:

https://istheservicedowncanada.com/status/telus/map#google_vignette 

You can also dial 611 or call 1-855-4PUBLIC to check on status of your account. If your account is suspended then you need to make a manual payment to restore service. AutoPay may have a glitch and didn’t withdraw your monthly payment or your CC has expired.