no account but am billed

[LieseC]

HELP! I never set up an account with Public Mobile but just realised I have monthly debits on my account since 05-Nov-19 (when I cancelled with Koodo) as PUBLIC MOBILE 855-4782542 BC for $36.96.

[Naepalm]

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@geopublic wrote:

@LieseC  Again, since you do not have an account with Public Mobile contacting the Moderators will be a waste of time. Call your credit card company dispute the charges and ask them to issue you a new credit card because it appears that your credit card has been compromised.

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It may be helpful to speak to the MOD's as part of the investigation but yes calling the Credit card company would be your best bet. And another good practice is set up email verification anytime your card gets charged with push notifications as well.  Maybe have the CCD company contact public to find out the person using the card. 

[darlicious]

@LieseC  Call your credit card company and get the transaction numbers/merchant authorization details to pass onto the moderators. This will make it easier for them to trace the erroneous billing and speed up the resolution.

[geopublic]

@LieseC  Again, since you do not have an account with Public Mobile contacting the Moderators will be a waste of time. Call your credit card company dispute the charges and ask them to issue you a new credit card because it appears that your credit card has been compromised.

[Naepalm]

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@LieseC wrote:

HELP! I never set up an account with Public Mobile but just realised I have monthly debits on my account since 05-Nov-19 (when I cancelled with Koodo) as PUBLIC MOBILE 855-4782542 BC for $36.96.

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You can send a message to the MODs because this seems like a bit of a different case that you might not be able to get to SImon with. Although you can open a ticket with SIMon. 

But, it can't hurt to send a message to the moderators explaining your circumstances. You can send a private message to Moderators here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Staliger]

@LieseC You need to contact both, PM moderators through direct message as was provided previously + your credit card organization to dispute the charges.

[kselmak]

@LieseC 

You can contact moderators directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

You could try disputing it with your cc 

[geopublic]

@LieseC  Public can't help you with that. Best to call your credit card company and dispute the charges.

[kb_mv]

How much were your bills from Koodo before you cancelled?

[JoyLuck]

Choose the 3 vertical dots to edit out personal info. This is a public forum.

[JoyLuck]

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