new sim card but want to retain my old number

[d24nightguy]

I lost my phone and got a new phone and SIM card. I want to retain my number I have now. It wont let me on self serve

[GreatCanadian]

---

@d24nightguy wrote:

I lost my phone and got a new phone and SIM card. I want to retain my number I have now. It wont let me on self serve

---

Do you mean you can't log in, or you CAN log in but can't change your sim.

GC

[surreyboz]

---

@d24nightguy wrote:

I lost my phone and got a new phone and SIM card. I want to retain my number I have now. It wont let me on self serve

---

If you lost your phone and you now have a Replacement phone and a replacement Sim then a Moderator is not needed, simply log in to your self serve account and do a Sim Swap onto the new Replacement Sim you got. 

[Lieux]

I deleted all to be sure... @stonechucker 

[stonechucker]

@Lieux, ah... i was reading a copy that was yet to be edited it appears.  Sorry about that.

[Lieux]

That's why I edited my post with I didn't read well..minutes later...thanks @stonechucker

[stonechucker]

@Lieux, this is not a porting issue.  This is a replacement sim issue, where the subscriber does not have access to self serve.

[d24nightguy]

I lost my old phone. I needed to get a new phone and SIM card

[Lieux · Accepted solution]

It can take 1 or 2 days before the moderator answer your question..you will need to be patient @d24nightguy

[Alex888]

@d24nightguyTheir current wait times are 1-2 days.

[d24nightguy]

I sent them a private message about 10 minutes ago. No responce

[Lieux]

EDITED I didn't read well...you have lost your phone...

[Alex888]

You can change SIM's without changing your number, but if you can't access self-serve you will need to contact a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437