new plan $34 for 20 GB

[patricklvs]

I changed to a new plan $34 for 20GB on November 19th 2023 and I was charged $10 for a service I didn't authorised. This $10 is illegal. I want my refund.

[Abheer]

Hi @patricklvs 
Make sure, as @LitlLdy suggested that you didn't change your plan before your renewal date. If not, contact a customer support agent using the following link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

[patricklvs]

yes I change to the new plan before the renewal date. It is not about the unused time. The $10 is about a service I didn't subscribed which I didn't authorised.

[LitlLdy]

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@patricklvs wrote:

I changed to a new plan $34 for 20GB on November 19th 2023 and I was charged $10 for a service I didn't authorised. This $10 is illegal. I want my refund.

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@patricklvs , this may be a dumb question & if it is I apologize but did you change your plan before renewal date? If so there’s no refunds or proration for unused time for your previous plan!

Otherwise, I don’t know where the extra $10 charge came from! Sorry 😔

Edit: If you were wrongly charged please send a private message to CS_Agent for help.

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.