02-22-2017 09:22 AM - edited 01-05-2022 01:45 AM
Hey guys,
My old Moto g 2nd gen finally bit the dust, a friend has lent me an old Samsung Rugby and when i check with the public mobile site it says that it is compattable but still having issues with the network kicking my phone off of it and not having any connection toher than wifi at home. It was on telus and is unlocked. When the sim was first put in had no problems with anything, was wondering do i need to register it with my account or is there something else that can be done so that it is not getting booted from the network? (it is my only means of communication with my sons school and is an absolute neccessity to work at all times)
Thanks!
02-23-2017 12:32 PM
Yes the phone did sit for a while but was in it's box so no chance of dust. As far as updates go It was set to factory setiings when i got it and did the updates first before adding Sim.
02-23-2017 12:29 PM
Ok, so i just did this today. I will let you know what happens.... Lost connection to network as I was typing.
02-23-2017 12:27 PM
No it is a single Sim.
02-22-2017 12:46 PM
@78Lauragreen if it is an older phone that sat around I am wondering if some dust or dirt has gotten in and is on the contacts for the SIM. This is sounding like a definate hardware issue. Does the phone need any updates?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
02-22-2017 10:52 AM
02-22-2017 10:50 AM
@stonechucker Absolutely! everything helps, as long as it gets the problem solved.
@78Lauragreen I would just send a private message to the moderator and get this sorted.
02-22-2017 10:48 AM
Thanks @CaNuCk07, I wasn't sure as it's not a model I've heard of before, but I do know there are phones that have the issue of a finiky sim tray in some dual sim phones.
It was just a suggestion, no harm, no foul 🙂
02-22-2017 10:45 AM
@stonechucker Rugby is a single sim phone, so she should be good there.
02-22-2017 10:45 AM
02-22-2017 10:42 AM
@78Lauragreen just on the off chance, is this a dual sim phone? If it is, you could try the other sim tray. You may need an adapter to do this, or need to punch out the smaller size from your current sim.
02-22-2017 10:32 AM
@78Lauragreen I believe APN settings would only affect your data, calling and text would be a wholy separate issue.
02-22-2017 10:22 AM
Ok, I will try that Later today. Thnx for the help and will keep you updated.
02-22-2017 10:05 AM - edited 02-22-2017 10:07 AM
02-22-2017 09:54 AM
No issues with any calls or texts... Just keeps dropping the network. The phone worked for a full day (yesterday) but this started happening today.
02-22-2017 09:52 AM
@78Lauragreen Relating to this question "was wondering do i need to register it with my account or is there something else that can be done so that it is not getting booted from the network?"
there degfinitely is not anything you would need to do resgistering wise to correct this.
If your phone was working first then its probably a technical issue.
Best thing to do, especially if you're in urgent need of your phone, send a private message to one of the moderators with your account info, and they can look into your account.
02-22-2017 09:43 AM
02-22-2017 09:28 AM
I have reset numerous times and it will connect then drop it again, at times it even says the network was unavailable.
02-22-2017 09:24 AM - edited 02-22-2017 09:28 AM
@78Lauragreen sorry to hear you are having some issues. When you check on the PM site it is actually only checking to see if your IMEI is blacklisted as a lost or stolen phone. If you go to http://willmyphonework.net/ and check your phone there it will give you a better answer as to the bands your phone supports and the network you are on.
ETA. Can you turn the phone off take the sim out and put it back in. I wonder if something is in the sim slot that is causing poor contact in there, if it is an older phone and sat around for awhile something could have gotten in there.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *