Sim card is invalid

[daniel07kim]

So i was on the activating page, filled out everything and went to the step 2, which is picking my phone number. My internet disconnected and i had to refresh the page, which got me to the first page again, so i tried filling out the same info but this time it says the sim card is invalid.

Any help would be appreciated, thank you.

Daniel

[Tarah-gve]

Once a Sim card number is used and if any issue happens you have to wait one hour before attempting to activate it again.

[daniel07kim]

Thank you

[Anonymous]

@daniel07kim, if clearing browser cache (as per @will13am), does not solve the problem, waiting an hour or two *might* clear out the problem (if it is on the Public Mobile server side).

[will13am · Accepted solution]

Try clearing the browser cache.  Sometimes a hiccup in mid stream locks the SIM card information in the system for a period of time.  If necessary, wait half hour and try again.