new activation

[Morris1]

i  purchased a new phone and activated a new account on April 19th, 2023

Public mobile has verified that i have been accepted.

i can send and receive texts.

i can phone out but incoming calls still go to my old Virgin phone

i called  Virgin Mobile, yesterday, they told me that they have not been contacted by Public Mobile to request the transfer of my phone number to public mobile. 

It has been 4 days now, 

can anyone help me.

[Yummy · Accepted solution]

HOW did you request number transfer?

Did you follow process to the letter? - both account active, keep OLD SIM in a phone, initiate porting, reply Yes within 90 min of receiving SMS from other provider?

[maximum_gato]

@Morris1 

Did you reply YES to the PAT (porting authorization text) within 90 minutes of receiving it? Or recieve it at all? When you call the telus/koodo porting department make sure you have your virgin account # to give them to reinitiate your port request and put your virgin Sim card back in your phone so you can reply YES to the PAT.

[pmva]

@Morris1 There is a number to contact the dept that ports numbers and they may be able to assist.  I will DM you the number, so check you community inbox.