new Sim Card not working after activation

[Mandevi]

I bought a new sim card and have created an account which says it is active. I have tried the sim card in several phones but they all say "No SIM".

[Tsawwassen]

If your account is active then perhaps you have a damaged SIM card - before you buy a new SIM card try the following --- completely power down your phone --->carefuly and properly  insert  SIM card.  Power on the  phone and wait several minutes - Hope it works for you.

[Mandevi]

Thank you,I did try to reset several times.

I tried to submit a ticket, I sent a private message for further support.

[softech]

@Mandevi 

reboot phone once more   

if still not work, no worry, just sim provisioning issue.  It is an easy fix for PM, you will just need to engage them via ticket

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

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    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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