never received befits from more the merrier promo

[mboucher]

hi following answering yes via text,the extra 2 gb and free long international long distance benefit from the more the merrier promo was never added to my account 

[pkaraa]

Two question put up by two different persons... so I ll suggest keep checking for suggestions at other thread too. 

[VIP_Tech]

Hi @mboucher 

do you still have the SMS, take photo and send to contact customer support  Here.

[computergeek541]

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@darlicious wrote:

@computergeek541 

Lol....the exact same question and two totally different answers?!!

The information presented in the two threads was slightly different.  One member said that the add-on was never added while another says that the add-on isn't there.

[darlicious · Accepted solution]

@computergeek541 

Lol....the exact same question and two totally different answers?!!

@mboucher 

Contact customer support with a screenshot of your YES reply to 4911 and ask for the holiday gifts to be added to your account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[computergeek541]

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@mboucher wrote:

hi following answering yes via text,the extra 2 gb and free long international long distance benefit from the more the merrier promo was never added to my account 

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This is something that only a customer support agent could fix.  You'll need to open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html