05-31-2022 07:38 PM
05-31-2022 08:35 PM
@jules007 wrote:Totally signed up and paid but get msg saying not registered on network
@jules007 - have you tried to restart your phone or perform a reset of the device's network settings?
Perform a Reset of your device's Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Iphone:
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
android:
Find and tap Settings > System > Advanced > Reset options > Reset network settings.
Also, try your SIM into another compatible phone to see if services work. If they work, then check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
05-31-2022 07:41 PM - edited 05-31-2022 07:41 PM
@jules007 Phone showong SIM not registered or SIM not provisioned? PM charged you already?
Just open ticket either PM support and they can quickly re-provision the sim to resolve the issue
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
05-31-2022 07:40 PM - edited 05-31-2022 07:43 PM
Assuming your SIM card is installed…try toggling airplane mode on and off or reset your device.
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