name display wrong

[rtbtp]

Public Mobile 

My daughter'new account has a wrong name. When she called me , it is showing a business name

 I checked the Profile has the correct name, please update the system 

[computergeek541]

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@rtbtp wrote:

yes, we are all using Samsung. I have added her to the contact so it is not a problem for me.  but I opened ticket with that so her friends won't see wrong name 

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This isn't a Public Mobile issue and unfortunately, if it's a ticket that you've opened with a Public Mobile customer support agent, they won't be able to assist.

[rtbtp]

yes, we are all using Samsung. I have added her to the contact so it is not a problem for me.  but I opened ticket with that so her friends won't see wrong name 

[softech · Accepted solution]

@rtbtp 

PM does not pass the name on Caller ID, only the phone number

The reason you are  seeing a  name display because the phones using some Caller ID lookup services.  You have to contact  those caller id services and ask them to update to your name.

If you are using Samsung, might it is from Hiya service ( https://www.hiya.com/products-smart-call ).  there are different services like that.  But start with Hiya, contact them and ask them to update their database:
https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID...