Can't Activate Sim Card

[MWalbaum]

Hello. I can't Activate my sim card. The app is only allowing esim activation. I have not activated the esim. I see no other options for activation of a physical sim card in the app

[computergeek541]

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@BKNS27 wrote:

@MWalbaum 

Maybe try activating the SIM on a family phone and once activated. Move the SIM from their phone and into yours but remember to reboot your phone after you put the SIM in your phone.

Also, logout of your account on their phone. You can manage your account on the PM app or website.

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A physical SIM card never even has to go into a phone to activate it.

[BKNS27]

@MWalbaum 

Maybe try activating the SIM on a family phone and once activated. Move the SIM from their phone and into yours but remember to reboot your phone after you put the SIM in your phone.

Also, logout of your account on their phone. You can manage your account on the PM app or website.

[slusagm]

Try uninstall and reinstall the app after a device reboot 

If still don't see the option, try start the activation using the web browser and use another email address to setup a second  account.  But remember, after payment step, you will still need to use the app to complete 

[hairbag1]

@MWalbaum 

what kinda cellphone...maybe it won't take hard sim.