my recent complaint

[nickname1234]

Can you confirm that you have received my most recent complaint?

[hTideGnow]

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@nickname1234 wrote:

I understand, but why would you volunteer your time to do work for free that Public Mobile should be paying their employees for.

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hi @nickname1234 when a good samaritan helped you, you would not question him "what God have given you to do all these good things for me", you should just say "Thanks"

[nickname1234]

I understand, but why would you volunteer your time to do work for free that Public Mobile should be paying their employees for.

[nickname1234]

Are you really just a customer and not an employee of Public Mobile?  I am asking because I can't imagine why a customer would volunteer to act as a CSA.  I wonder what discount they are giving you.

[Chalupa_Batman]

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@nickname1234 wrote:

Can you confirm that you have received my most recent complaint?

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Hello @nickname1234 

We here on the forum are all customers like you. What complaint are you referring to? Looking at your history, this is your first post. How have you tried to communicate with Public Mobile?

EDIT: OK, MOST of us here on the forum are all customers. This is the first time I've ever seen the "CSA PM" Customer Support Agent reply in the forum before. This is a first seeing this. 🙂

[CSA_PM]

Hi @nickname1234

In order to contact an agent, please access https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir5...  and press on the Contact Us link. After choosing the topic, press on the Submit ticket link and follow the steps. After that, please access https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community. login to your Community account (The credentials are the same as for the My Account) and  you can find out whether an Agent has responded to your private message by clicking on the envelope icon. Also, you will automatically receive email notifications when someone has sent you a private message. An agent will reply with a private message within 30 minutes from the submission time. This can take longer at peak times.

[computergeek541]

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@nickname1234 wrote:

Can you confirm that you have received my most recent complaint?

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In the message forum, you're generally communicating only with other customers who wouldn't have any way of checking if Public Mobile has looked into any opened ticket.