my plan

[Accountant]

I subscribed to a plan 15 days ago and also I have credit for 5oo munites LD International. But it finished so soon and I also couldn't talk LD International. I complained, I'm not satisfied.

[Handy1]

@Accountant  You can try and ask support nicely to credit the account if the long distance is of no use to you 

• Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 

• Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

[Accountant]

I mean how can I use my credit as I bought for long distance

[Accountant]

therefore I cannot call what happens to my credit and I cannot use it?

[Handy1]

@Accountant  You could bring doing cached info try signing in again incognito or a different device and see if the data amount seems more accurate 

[Anonymous]

@Accountant   Unfortunately, Iran isn't on the list of countries that can be called with LD mins although it seems, like you discovered, some customers were able to place calls to countries not any official list, however, that loophole seems to have been closed recently.  You'll need to get a calling card or use an app like Whatsapp, Skype.

[Accountant]

also I don't know why my data plan finished so soon. it's wired

[Handy1]

@Accountant  I’m aware some people were able to call country’s were  never on the list. But PM has closed this loop hole 

[Accountant]

My country is Iran. up to the previous month, I could call but now I can't. 

[Accountant]

Also now I have 500 minutes of credit but I cannot use it

[Accountant]

I didn't use it at all. I don't know why I cannot call log distance!

[Handy1]

@Accountant  Well if you used all the long distance mins you would just simply have to buy another long distance add on 

add if you still have the long distance ad don and can’t use it try and reboot phone and make sure your trying to call a country that’s included in the list 

international calling covers the

following countries:

Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela