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my physical doesn't seem to work

cappuchino
Great Neighbour / Super Voisin

I just switched from an eSim to a physical sim card that I purchased this afternoon.

New physical sim card doesn't seem to work although I registered the serial number and did everything on my account page & restarted my phone. 

Please help. 

2 REPLIES 2

Chalupa_Batman
Mayor / Maire

Hey @cappuchino 

You may need to do a Network Reset in your phone settings then reboot. Just know that it will erase all your WiFi log ins and passwords and bluetooth settings as well. 

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