my PUK number
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10-22-2024 05:28 PM
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10-22-2024 05:34 PM
did you have a sim card lock with pin before? PM can only help with the PUK for sim card
message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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10-22-2024 05:33 PM
what was the exact error message? Depends on the message, you have to ask the PUK code from different places
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)
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10-22-2024 05:30 PM
@295336 Here’s how
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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