@mikep1234 Yes, Telus owns both Koodo and Public Mobile. Someone has similar issue around 2 weeks ago. I guess PM is using the same Koodo system for collection now.
Curious, were you doing a payment for renewal or first time payment for activation? If activation , was it a online activation or instore?
Sorry, I guess that was asked already..
That is strange although as noted by everyone. PM is the lower tier of Telus but the payment should show as paid in your PM account.
Check your Self Serve account in View Payment History (drop down to the last 7 days) and see if the payment was taken out.
Best if you have AutoPay so it comes out of PM and get a $2 off your monthly (30 days) payment.