lost the sim card please help

[ipguys55]

l

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[Dunkman]

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@ipguys55 wrote:

its not mine you see...im helping someone else

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@ipguys55 

Due to privacy and security issues, you are unable to help your friend unless he or she gives you access to their self service account.   Ask your friend to follow the instructions given above.  

[Jb456]

@ipguys55  they would have to log into there self serve account and click"change sim card" then enter the new sim card number.

Unless they give you their login information.

[ipguys55]

its not mine you see...im helping someone else

[Dunkman]

@ipguys55 

Please remove your personal information. 

You can change your SIM card number in your self service account.  

Here are some instructions:

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

[Jb456]

Click the 3 dots on right side of your post and edit the information to delete your personal information. Phone number and new sim number as this is a public forum and everyone can see.

Log into your account. Click change sim card. Under My Profile where it shows your name and email.

Green arrow on picture below.