lost phone

[jakasey]

so frustrated how do i stop my sim 

who do i call 

[CSA_PM]

Hello @jakasey 

An agent has already replied to your ticket and is currently waiting for your response in order to assist you further. Please check your inbox and reply to the agent’s message.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Dunkman]

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@jakasey wrote:

I TRIED THIS IT DOESNT ACCEPT ITS TRYING TO SEND MESSAGE TO MY PHONE NOT MY EAIL

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@jakasey 

Then unfortunately, you will need to wait to hear back from Customer service agent.  I will try to escalate your case to CSA_PM, but this "expediated" service usually works only Monday to Friday.  Check your private message inbox for any replies. 

[jakasey]

I TRIED THIS IT DOESNT ACCEPT ITS TRYING TO SEND MESSAGE TO MY PHONE NOT MY EAIL

[Dunkman]

@jakasey 

You should be able to access your account if you know your password to your self service account.  Instead of 2FA text, you could get 2FA email code to gain access to account. Click on "Didn't get code link". Once you get into your account, then you can report your phone lost/stolen.  

https://www.publicmobile.ca/en/get-help/articles/lost-or-stolen-phone

[hTideGnow]

hi @jakasey message PM support agent for help

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Chalupa_Batman]

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@jakasey wrote:

so frustrated how do i stop my sim 

who do i call 

---

Hello @jakasey 

Public Mobile has nobody to call. It's all forum based. This is how to contact them. Just know, there have been several comments it has been 24-48 before hearing anything.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.