@irisxiaolu1 - Does your 2FA screen to login have a "Didn't get the code" if so, click on it and send it as an email.
If you have an "Resend Code" button, please try 4 times to incorrectly enter the 6 digit code, some have had luck for it.
Also, you should put your phone (If it is a smartphone) in lost mode. There is designated apps for Google (Android) Find My Mobile (Samsung) and Find My iPhone (iPhone)
Also you will need to buy a new SIM card (From any Mobile Klinik official store, and any TELUS / Koodo corporate store) or online for $5 on Amazon and $10 on Public Mobile's website.
If none are available, please contact CS_Agent to regain access to your account:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
