lost phone transfer

[BLhome]

help please 

Need to transfer number to a new sim and phome. how?

[Moses_B]

@BLhome We apologize for the delay, and appreciate your patience, please double-check your community inbox, as one of our team members has responded to your private message.

[BKNS27]

@BLhome 

If you are an existing member. You will need to login to your account then under Account tab then to Change Your SIM Card and everything will be transferred to the new SIM. Reboot your phone after you put the new SIM into your new phone.

 

[LeePublic1]

They are super overwhelmed by the promotion, it'll take a while to clear the backlog.

If you're still having trouble, go to the chatbot and type "Support ticket".

Start a Chat

[hTideGnow]

hi @BLhome 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage