lost phone - never registered account - unable to change sim

[Zombierawt]

Hello.   my son lost his phone and i never setup/registered the account.   i am unable to create an account for his phone as i dont have access to the phone to get the texted code.

need assistance in gaining access to the account so i can activate a new simcard for him.

[Triguy]

Contact PM via live chat 

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[shep22]

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@Zombierawt wrote:

Hello.   my son lost his phone and i never setup/registered the account.   i am unable to create an account for his phone as i dont have access to the phone to get the texted code.

need assistance in gaining access to the account so i can activate a new simcard for him.

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@Zombierawt contact the moderators ask Simon the robot  here to speak to a human this will help to generate a ticket   check envelope top right for a response they usually reply between 2-48 hours

[popping · Accepted solution]

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@Zombierawt wrote:

Hello.   my son lost his phone and i never setup/registered the account.   i am unable to create an account for his phone as i dont have access to the phone to get the texted code.

need assistance in gaining access to the account so i can activate a new simcard for him.

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Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important)