03-11-2019 04:17 PM - edited 01-05-2022 03:40 AM
i dont get it, i have been trying to register in order to create a account but freaking system not accepting it???? I have received the code on my phone, keyed in and did all that but freaking thing didnt go thru and now freaking system tells me that email already registered but when trying to login freaking system says invalid email etc.... this is total bs, i will move to a different carrier where i can call in to talk to a person.....
03-11-2019 05:23 PM
Yeah I don't think Public Mobile is a good fit for you @cuyanik. Public Mobile is only able to provide these low cost plans BECAUSE if it's low cost, online only support services. The moderators are very helpful however if you happen to have another issue, you'll have to deal with the support public mobile provides. If you can't handle it and would love to talk to someone, you'll be better off with another provider whom can provide that level of service you require.
03-11-2019 04:25 PM
@cuyanik wrote:i dont get it, i have been trying to register in order to create a account but freaking system not accepting it???? I have received the code on my phone, keyed in and did all that but freaking thing didnt go thru and now freaking system tells me that email already registered but when trying to login freaking system says invalid email etc.... this is total bs, i will move to a different carrier where i can call in to talk to a person.....
I know it's frustrating to have problems especially so early in the process. PM has no phone-in customer support, so it may not fit your lifestyle. Hopefully someone in the user based Community can assist in finding a solution with you. Once it gets up and running, PM is generally a stable provider of inexpensive cell service. Hang in there but if you must go, we all understand. Good luck whatever you decide.
03-11-2019 04:19 PM
@cuyanik wrote:i dont get it, i have been trying to register in order to create a account but freaking system not accepting it???? I have received the code on my phone, keyed in and did all that but freaking thing didnt go thru and now freaking system tells me that email already registered but when trying to login freaking system says invalid email etc.... this is total bs, i will move to a different carrier where i can call in to talk to a person.....
Try a different browser or incognito mode. Sometime there is some issue. Most experience no issues at all. If a new broswer or incognito mode don't work then contact the Moderators
To send a private message to a moderator click this link and describe your issue.
Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
03-11-2019 04:19 PM - edited 03-11-2019 04:20 PM
@cuyanik wrote:i dont get it, i have been trying to register in order to create a account but freaking system not accepting it???? I have received the code on my phone, keyed in and did all that but freaking thing didnt go thru and now freaking system tells me that email already registered but when trying to login freaking system says invalid email etc.... this is total bs, i will move to a different carrier where i can call in to talk to a person.....
Try using a different browser or use a different email and see if that works, what happens when you try to do a password reset?
If it still doesn't work I suggest sending a message to the moderator team. Click this to send them a message.
This is the phone company, without a phone number @cuyanik