cancel
Showing results for 
Search instead for 
Did you mean: 

login

meltsuki
Great Neighbour / Super Voisin

im having trouble logging in on website as well as mobile app

4 REPLIES 4

Terryscell
Great Citizen / Super Citoyen

Perhaps try "Forgot Password", may need "Did not receive Code", if no text, and then get by e-mail instead.

fillion01
Great Citizen / Super Citoyen

@meltsuki ,what's the error message that you get?

Chalupa_Batman
Mayor / Maire

What kind of phone do you have @meltsuki  ??

Have you tried clearing the phone cache? If you're unable to sign in, the system gives you 3 tries. Whether it's 2 on PC and 1 on phone app, 3 is all you get. Then the system puts you in a time out for 1 hour before the very last time you tried. So wait an hour or so, then go into your browser settings and clear the history and cache, restart browser, go into incognito mode and try to log in again.

Yummy
Mayor / Maire

What kind of trouble? Provide some details.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Need Help? Let's chat.