I'm having this exact same problem too 😞 I think i'll try changing my email as you said. I'm just trying to get an eSim on my new phone bc my old phone is broken with my old sim card in it (not being paid)
** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it. You can then create an Expert Messaging ticket with this new account.
Update: i can't change my email because i need access to my old phone number to recieve a text. there's an option to click a link that suggests it will help if you don't have access to the number but the link is broken on mobile and web browser.
