@DoubleD wrote:
My friend's phone stopped working, can't cal or recieve calls or texts. Things had been fine for several months since updating credit card info. Now trying to login requires the eversafe pin, but texts aren't coming. What do we do from here to restore service?
Hello @DoubleD
You can try clicking on "Didn't Get Code" and see if there is an option to send to email. If that option isn't available, you can try clicking on send to phone. It will then go to the voicemail which you can call from a different phone and get. If that option isn't there, contact a CS Agent this way.
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
