08-13-2021 07:55 PM - edited 01-06-2022 03:07 AM
I need some help, for some reason my login has been disabled.
Solved! Go to Solution.
08-13-2021 09:35 PM
@pacman712 if you can't wait for mods, dial 611 and UST that to add funds via a voucher or making a manual payment if you have a credit card on file.
08-13-2021 08:08 PM - edited 08-13-2021 08:09 PM
08-13-2021 08:05 PM
@Anonymous .. yup.. sorry.. my fault
08-13-2021 08:05 PM
@pacman712 wrote:I need some help, for some reason my login has been disabled.
Hello @pacman712
Have you registered for a Self Serve account yet? If not, you can do that here: https://selfserve.publicmobile.ca/self-registration/
If you have been in suspended status for over 90 days than you lost your account and access to your Self Serve.
If within 90 days, try the Forgot your Password option, found here: https://selfserve.publicmobile.ca/forgot-password/
Remember to check you junk folder in your email.
If still issues, than contact the CSAs...two methods to reach them here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator
08-13-2021 08:05 PM - edited 08-13-2021 08:07 PM
before you Submit a Ticket To Customer Support Agent by CS_Agent,
you can try it for a different Browser
and do clear cache and cookies for any Browser,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
for microsoft edge how to update your browser visit Here
and Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
08-13-2021 08:04 PM - edited 08-13-2021 08:05 PM
my fault
08-13-2021 08:03 PM
@pacman712 you might have triggered a temp. lock on your account. You can wait and hour and try agian.
If you really cannot log back on, you can choose to contact the CS Agent to get your account unlock and reset password
(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right. Customer Support Agent will communicate with you via messaging within Community)
1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-13-2021 08:02 PM
Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,
and the are nice service Team the will help you 100%.
you Have To Submit a Ticket To Customer Support Agent by CS_Agent,
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck
08-13-2021 08:00 PM
no no, my phone just ran out of money and I need to top it back up, I just cannot log into my self serve portal to add the required fund. the login screen says "you login has been disabled"
08-13-2021 07:58 PM
To get the obvious out of the way...you used ( +1 or 1 ) in front of the country code,
Sometimes there are some extra leading zero's in country codes and "foreign" area codes.
Maybe try not using leading zeros.
Make sure your phone is off before removing and reinserting its SIM card.
do one thing rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.