login disabled

[pacman712]

I need some help, for some reason my login has been disabled.

[mimmo]

@pacman712  if you can't wait for mods, dial 611 and UST that to add funds via a voucher or making a manual payment if you have a credit card on file.

[Anonymous]

---

@softech wrote:

@Anonymous  .. yup.. sorry.. my fault

---

@softech 

don't be sorry please we are friend and is happen sometime. all good

[softech]

@Anonymous  .. yup.. sorry.. my fault

[esjliv]

---

@pacman712 wrote:

I need some help, for some reason my login has been disabled.

---

Hello @pacman712 

Have you registered for a Self Serve account yet? If not, you can do that here: https://selfserve.publicmobile.ca/self-registration/

If you have been in suspended status for over 90 days than you lost your account and access to your Self Serve.

If within 90 days, try the Forgot your Password option, found here: https://selfserve.publicmobile.ca/forgot-password/

Remember to check you junk folder in your email.

If still issues, than contact the CSAs...two methods to reach them here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

[Anonymous]

@pacman712 

before you Submit a Ticket To Customer Support Agent by CS_Agent,

you can try it for a different Browser
and do clear cache and cookies for any Browser,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

[softech]

my fault

[softech · Accepted solution]

@pacman712   you might have triggered a temp. lock on your account.  You can wait and hour and try agian.

If you really cannot log back on, you can choose to contact the CS Agent to get your account unlock and reset password

(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right.  Customer Support Agent will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

@pacman712 

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Service by CS_Agent, will Response by private message to you inbox
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[pacman712]

no no, my phone just ran out of money and I need to top it back up, I just cannot log into my self serve portal to add the required fund. the login screen says "you login has been disabled"

[Anonymous]

@pacman712 

To get the obvious out of the way...you used ( +1 or 1 ) in front of the country code,

Sometimes there are some extra leading zero's in country codes and "foreign" area codes.

Maybe try not using leading zeros.

Make sure your phone is off before removing and reinserting its SIM card.

do one thing rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.