locked out

[Anup]

I cannot get access to my account as I have been locked out at first I changed the password and when I try to login with the new password it say incorrect therefore redoing made me locked out from the account.  any help would be great

thank you

[esjliv]

@Anup  -

Before you do retry to log in, try clearing your browser's cache/cookies, or try a different browser. Even try opening a tab in incognito mode to see if that helps.

[softech · Accepted solution]

@Anup  Wait an hour and try again

If fails, try to use the Forgot Passoword link for self-reset of the password first

If you still unable to reset it that way, open a ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Anonymous]

You can try waiting about an hour, and then retry login.  Otherwise you need to get help for a rep.  Click on the get help button, then Chat with Simon, and then enter forgot password (or something similar).