Community

sbranden · ‎06-24-2021

I tried logging in but forgot my password and then hit the reset password link.

It now says I'm locked out of my account and contact public mobile. How do I contact?

Anonymous · ‎06-24-2021

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you have to Submit a ticket to customer service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
explanation to them nice Team and nice service.

Good Luck

dabr · ‎06-24-2021

@sbranden wrote:
I tried logging in but forgot my password and then hit the reset password link.
It now says I'm locked out of my account and contact public mobile. How do I contact?

@sbranden You can wait about 10 mins before retrying, otherwise you might need to wait upto an hour. Make sure to clear your cache/cookies and use a new browser with privacy/incognito mode enabled.

You can also ask moderators for a password reset by clicking the chatbot bubble bottom right of the screen and type in "password reset" and follow prompts. Other option is to send a private message to Moderator_Team via the envelope icon top right next to your avatar and ask for a password reset.