Community

tlk13 · ‎05-30-2019

Hello i am locked out of my account , when i call 611 it says my pin is wrong , and i just put on a 30$ top up which i do every month adn its telling me its not enough . please help

stonechucker · ‎05-31-2019

@MandyJ wrote:
I'm guessing it is, since you've said $30 has worked on other months, but I thought I should ask anyway, since I don't know which plan you are on...

Is the $30 enough to also cover the taxes?

Taxes are paid when you top up or purchase a voucher. There is no need to add taxes to the balance in self-serve. You've already paid for them.

amasood · ‎05-30-2019

Hi,

sorry to hear that but you can send your message to the moderator team because they are very good and will help you

MandyJ · ‎05-30-2019

I'm guessing it is, since you've said $30 has worked on other months, but I thought I should ask anyway, since I don't know which plan you are on...

Is the $30 enough to also cover the taxes?

Jackhyf63 · ‎05-30-2019

@tlk13 Sorry to hear about your account troubles.you will need to send a private message to the moderators team, indicating your phone number, account number & account pin. They will be able to reset it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Anonymous · ‎05-30-2019

@tlk13 wrote:
Hello i am locked out of my account , when i call 611 it says my pin is wrong , and i just put on a 30$ top up which i do every month adn its telling me its not enough . please help

Apparently waiting about an hour might let you try again. Did you try the Forgot your password? link? If you keep all your texts from anyone and everyone then you should be able to find your PIN from Public Mobile that you chose on activation.

What plan are you on?

Otherwise, you'll need to contact the @Moderator_Team < Click this.