locked out in my account

[JohnJohnston]

hi I been locked out into my two acounts how do you fix it?

[Lieux]

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@JohnJohnston wrote:

hi I been locked out into my two acounts how do you fix it?

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Did you try the button FORGET MY PASSWORD?

If yes and nothing helped you need to reach the moderator here for help..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. Waiting time is few hours to 2 days. Be patient. if you need to top up your account you can use the 611(with a credit card in your account) Or with voucher.

[Triguy]

You could try using a different browser or use incognito mode.  Also you can reset your password.

Resetting your Self-Serve password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:

1. Click here. 
2. Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.
3. You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, contact our Moderator Team here. You’ll need to be signed in to your community account.

[#4]

Resetting your Self-Serve password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:

1. Click here. 
2. Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.
3. You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, contact our Moderator Team here. You’ll need to be signed in to your community account.