locked out and forgot my security question!

[chris604]

as title says. And I swear I did NOT choose that security question as I have no idea nor have ever know the answer. need to add some international minutes for an upcoming trip ASAP. mods please help

[Luddite]

@chris604 Assuming you have a credit card on file, or a voucher, call 611 from your phone and add it. See #4, https://www.publicmobile.ca/en/on/get-help.

[Mary_M]

Good morning @chris604 and @mthai,

thank you for posting on our community forum!

For any assistance with your accounts, please be sure to reach out to us via private message, we'll be able to help you 🙂

Thank you for chiming in @will13am !!

Cheers,

Mary

[will13am]

@chris604and @mthai, please contact the moderator team and they should be able to assist. 

The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.

[mthai]

I have no service and I can't logon the website. There is no customer service phone to contact. I need help

Thanks,