12-05-2018 01:45 PM - edited 01-05-2022 02:43 AM
hey there!
the email with the link for resetting my password is always coming too late, the link is expired every time. what can i do? i forgot my password and cannot access my Self Serve account page.
12-05-2018 06:15 PM
I tried, as you suggested, the reset option again and now I am getting this message:
" Sorry, you've been locked out. Please contact Public Mobile for help. "
12-05-2018 04:09 PM
@caller_07 wrote:hey there!
the email with the link for resetting my password is always coming too late, the link is expired every time. what can i do? i forgot my password and cannot access my Self Serve account page.
While you are waiting for moderator to work on your password suggested by ShawnC13. You can continue to try the Forgot your password link at login page. You may get a reset email earlier when PM server is not that busy. Good luck.
12-05-2018 01:51 PM - edited 12-05-2018 01:59 PM
@caller_07 wrote:hey there!
the email with the link for resetting my password is always coming too late, the link is expired every time. what can i do? i forgot my password and cannot access my Self Serve account page.
Sounds like you will need to contact the moderators to get this fixed.
- PM Phone Number
- 4 digit PIN (or at least 3 of the following to verify your identity)
- account number
- date of birth
- complete address listed on account with postal code
- email address on account
- most commonly called numbers
- alternate number listed on the account
- last payment date and amount
- last 4 digits of the credit card
-Detailed explanation
Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *