iphone 8 has No Service or Cell and iphone has no service

[Babydog1]

My iphone 8 has No Service or Cellular in the setting ,(it's just Blank there .) The phone doesn't receive calls in & I can't phone out (it says Call Failed) . I'm not the greatest at looking for problems on the iphone. I have done as much as ITIA Chatbot said to do &  that I could do without having Cellular etc .  Thanks You     Babydog1  (Ross)

[slusagm]

check if your phone is clean here:

https://www.devicecheck.ca/check-status-device-canada/

[Babydog1]

Hi hTideGnow,  I'm doing as you commented to do . We didn't have any outages that caused the iPhone any of the problems it seems . I have send a note of my problems to CS-Agent . Thank you for the information.  Have a good week.   Babydog1

[hTideGnow]

hi @Babydog1 

first check if there is any local network issue:
https://www.telus.com/en/bc/outages

and try Reboot phone and click Reset Network settings on the phone

and if possible, test your sim card using another phone

Also, check My Account to confirm if your account is active

Last, ask PM support agent to check your account on the system.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage