03-07-2021 05:43 PM - edited 01-05-2022 05:31 PM
03-07-2021 06:50 PM - edited 03-07-2021 09:28 PM
Try one or more of the below:
*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reboot your phone again
EDIT: Also, are you sure it is not all used up?
If the data line is not showing in your overview tab in you Self Serve account then it has been used up for this cycle.
03-07-2021 06:22 PM - edited 03-07-2021 06:22 PM
Recommend signing into self-serve to see account shows as "active".
Could your account need to be renewed?
If other calling features also don't work, try rebooting, reset network connections.
You can also check this:
In your self service account, choose Change Sim Card.
Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked.
If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.
From, there, contact a moderator, there are 2 methods:
03-07-2021 06:02 PM - edited 03-07-2021 06:03 PM
Is your calling and texting working?
03-07-2021 05:50 PM
@kriti011 : Has your mobile data ever worked here? You might need to review your APN settings. And of course turn on your mobile data.