intercom redirected to voicemail

[siaodani]

hello,

the intercom system of my apartment building stops working for me after I switched to Public Mobile from Koodo prepaid. I am supposed to receive a phone call when somebody at the entrance presses a button. But instead the call is redirected to my voicemail without ringing on my cell phone.

I have checked possible causes from my side, such as blocked list, no disturb mode, call forwarding, etc... 

Anyone might have a clue? thanks a lot.

[t_p]

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@siaodani wrote:

hello,

the intercom system of my apartment building stops working for me after I switched to Public Mobile from Koodo prepaid. I am supposed to receive a phone call when somebody at the entrance presses a button. But instead the call is redirected to my voicemail without ringing on my cell phone.

I have checked possible causes from my side, such as blocked list, no disturb mode, call forwarding, etc... 

Anyone might have a clue? thanks a lot.

---

@siaodani 

I found this thread on Koodo. Looks a lot like your issue. Try the "solution" in there to see if it will solve your problem.

Building intercom not connecting | Koodo Community (koodomobile.com)

[siaodani]

I get other incoming calls without problem

I just not getting the calls from the Intercom.

thank you

[siaodani]

a couple of days ago

PM agent confirms that the number transfer is complete.

no service with Koodo sim

thank you 🙂

[CountyDownIeUk]

@siaodani 

Good luck. 

[hTideGnow]

@siaodani you get other incoming calls without problem?  you just just not getting the calls from the Intercom?

[siaodani]

it has been a couple of days since I switched to Public mobile

I didn't really get what you meant by your second point tho..

thx a lot cheers

[siaodani]

yes

no

thank you 🙂

[Anonymous]

@siaodani 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you can't fix it maybe you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

[CountyDownIeUk]

Just to summarize the replies. 

Did you recently port your Koodo number to PM?

If yes does your PM service provide you with inbound and outbound calls...other than your intercom service?

If no your port might not be complete and you have split services. 

Did you respond to Koodo's text to confirm the port out was ok to Do?

Did you receive an email from PM to say port was complete?

Do you have any service if you put your Koodo Sim back in your phone?

[hTideGnow]

@siaodani   how long you have requested porting? Was it within a day? or 2 days?

If so, wait couple more days and it might fixed itself.  Some systems, like intercom or other VoIP apps need more time to find out your number is ported away

or if you actually got the intercom on our PM Voicemail , then try changing to 3G only and see 

[Anonymous]

 @siaodani : Are you otherwise getting incoming calls? Does your old Koodo SIM still work?