09-30-2021 04:42 PM - edited 01-06-2022 03:39 AM
Ported my number in approx 3 hours ago,out going calls work fine but all incoming calls go directly to voicemail(have power cycled phone twice)....any ideas on how to fix?
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12-03-2021 06:48 PM
Incoming calls go to voicemail. I-message and data work ok. not i/c text. Switched from Fido 3 days ago. I need my phone working. How do I contact Public Mobile support to fix this?
09-30-2021 05:59 PM
Sometimes rebooting the phone will fix it. Try powering off the phone and wait a few minutes then power back on again.
If it is an iPhone, go to your Setting>Focus>disable Do Not Disturb.
09-30-2021 04:58 PM
thank you
09-30-2021 04:48 PM
@ttrimper578 wrote:Ported my number in approx 3 hours ago,out going calls work fine but all incoming calls go directly to voicemail(have power cycled phone twice)....any ideas on how to fix?
This can be the normal part of the porting process when changing providers.
Cell number could take 2-3 hours, while landlines/voip could take around 7 days.
If other services are working that is great. When incoming calls start to work the port should be complete, as incoming are usually the last to port over.
If this was a cell number you ported/transfered over and it takes much longer, call the Telus Porting Phone Number to check on your port.
I just Private Messaged YOU the number!
09-30-2021 04:44 PM - edited 09-30-2021 04:46 PM
can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
This is quick and simple,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
and do again Rebooting your phone,
and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,
Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck..