in valid pin

[dannielletraver]

ive bought 2 phone vouchers now and they both say invalid oin when im adding mins y

[Evtrep2006]

Ok thanks.

[CS_Agent]

@dannielletraver

Please check your private messages. 

Public Mobile Moderator Team

[dannielletraver]

ive bought a new sim card and the same thing is happening im pissed im leaving public mobile and will be sure to make public what a **bleep** company this is

[darlicious]

@dannielletraver 

If you have lost your service on your phone and the last 4 digits of your sim card do not match in your account then you have been sim jacked. Follow @dabr instructions to report your phone lost/stolen and change your password. Check your financial accounts first and contact your banks fraud department then contact the moderators.

[Anonymous]

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@dannielletraver wrote:

no ive been sim hacked

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Being "sim hacked" wouldn't stop you from entering vouchers. Getting fraudulently ported out sure.

Did you try 12 digit number sets on your voucher in the 611 service?

[dabr]

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@dannielletraver wrote:

no ive been sim hacked

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@dannielletraver   If that is the case then log into your account and freeze it by selecting Plans/add-ons tab and reporting the phone lost.  Also change your password for your account login, including your CC/bank accounts if you use your phone for verification purposes.

Then submit a ticket/message to moderators either via the chatbot bubble bottom right of this screen or by clicking the envelope icon top right to Moderator_Team ASAP.

[dannielletraver]

no ive been sim hacked

[hairbag1]

@dannielletraver...

are you using the actual 12 digit pin number ? Where did you get the voucher as some vouchers aren't "activated" until several hours after the sale.