iPhone X

[Saltyfigs]

I have a family member just switch providers to Public. Turns out the SIM card works but the new phone doesn’t add the data from plan. Does anyone know if there’s a solution to how we can use the IPhone X?

[JL9]

An iPhone X should have no issue with the data working properly, hopefully the suggested steps rectified your problem. 

[BKNS27]

@Saltyfigs 

You can try rebooting the phone by powering off the phone then power back on again.

[will13am]

@Saltyfigs , try doing a network reset and see if the phone will auto populate the correct APN settings.  Here is the help article if you have to do things manually.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone

[softech]

@Saltyfigs   what you meant by " new phone doesn’t add the data from plan. "   ?

you meant Mobile Data does not work on the  new iPhone ?  If so, what iOS version is that? 

First update to the latest iOS, also , make sure you update the latest  Carrier Profile